Healthcare systems across the U.S. are launching artificial intelligence chatbots to help patients access medical guidance faster, even as physicians remain divided over the risks and benefits, Newsweek reported on Sunday.
Hartford HealthCare recently launched Patient GPT, built by clinical AI company K Health, for patients in Connecticut. California-based Sutter Health and Reid Health, which serves Indiana and Ohio, have rolled out Emmie, built by healthcare software company Epic. Both platforms access patients’ medical records and operate within HIPAA-protected environments, setting them apart from consumer chatbots.
Allon Bloch, CEO of K Health, told Newsweek that Patient GPT allows patients to book a doctor’s appointment 24/7, with some appointments available in as little as 15 minutes. “A doctor might take 20 minutes just to read through a medical record,” Bloch said. “Now it’s all there and ready for the doctor.”
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