My late father is still being charged for car insurance

My dad FH passed away in July, and, since then, I have been trying to cancel his car insurance with Sainsbury’s Bank. I wrote to explain the situation, but it didn’t act on the letter or scan his interim death certificate. When I managed to speak to someone, in mid-September, it promised to cancel the policy and contact the underwriter to see if a refund could be backdated. But, instead of cancelling, I received a new one with his name amended to include “executor of” in the middle. But, not to worry, the covering letter, addressed to Mr Executor Of

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