Summary
- After the Robodebt Royal Commission report, public service leaders failed to effectively communicate with staff about the implications of the crisis
- Only half of agencies’ leaders communicated with staff about Robodebt in the crucial period post-report
- Some agencies addressed the cultural issues and implications of Robodebt positively, but many failed to mention over-responsiveness to ministers as a core issue
- Changing public service culture and ensuring probity, fairness, and legality must be prioritized moving forward