Summary
- Call detail records (CDRs) are crucial for phone providers to ensure network functionality and aid in investigations
- Businesses use CDRs to detect fraud in their phone systems, especially targeting VoIP and landline systems without safeguards
- Reading CDRs involves fields like origin number, receiver number, date/time of call, duration, call type, and location
- Automated call center software processes vast amounts of CDR data to extract insights for operations improvement