Summary
- Charter Communications CEO Chris Winfrey aims to improve the company’s reliability and credibility as a cable and broadband provider.
- Charter is introducing new bundles, pricing, increased internet speeds, credits for service outages, and a new customer commitment called “Life Unlimited.”
- The company is focusing on making its services more valuable and eliminating negative connotations around cable companies.
- Despite challenges in the industry like slowing broadband growth and TV bundle defections, Charter is making aggressive changes to enhance customer experience.