Monzo has wrongly denied refunds to thousands of fraud and scam victims, the Guardian can reveal. The digital-only bank wrongly rejected more than 1,000 fraud and scam complaints that were closed last year alone, according to data from the Financial Ombudsman Service (FOS). Fraud and scam complaints can come from victims of authorised push payment (APP) scams, as well as chip and pin fraud and identity theft. Last year Monzo was deemed to have made the wrong call in 34% of 3,372 cases referred to the FOS. That was the highest rate among the British banks receiving the most complaints.
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