Summary
- Mark Field and his family were disappointed by a £3,900 holiday to Spain
- They stayed at a three-star hotel with dirty rooms and poor conditions
- Despite complaining to easyJet and the hotel, they received little apology or acknowledgment
- EasyJet offered a partial refund of £200, which was accepted but the family is still fighting for more
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- Two children flew to Cala d’Or in Mallorca but were disappointed with their hotel rooms.
- The rooms did not match the online images and were dirty with exposed wires.
- The family declined an upgrade offer from the hotel due to an additional cost.
- The food at the hotel restaurant was limited and unsatisfactory.
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- Family’s “familymoon” ruined by poor hotel conditions
- EasyJet offered partial refund but no apology
- Pictures on website did not match reality of hotel rooms
- Family feels disappointed and wants to get as much of their money back as possible
