Sydney Morning Herald
International · 2 hrs ago
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Qantas, Virgin lag foreign airlines on customer satisfaction
72Accuracy
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Accuracy 72/100
Partisan intensity 35/100
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Centre / Neutral ✓ Fair headline
A survey of Australian air travel experiences shows that Qantas and Virgin lag behind foreign airlines in customer satisfaction, with Australian travellers often resigned to accepting service disruptions without seeking remedies.
Qantas, Virgin lag foreign airlines on customer satisfaction
The survey of Australians’ air travel behaviour experiences paints a picture of resigned customers, accustomed not to seek remedies when disruptions occur.
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